We will always handle your personal information securely and carefully. As an Australian company, we are bound by the National Privacy Principles set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
We collect your information so that we can provide you with the best service possible. We need this information to deliver products and services to you, to complete transactions on your behalf, to better understand your requirements and preferences, to provide you with questionnaire or special product offers and to create better products for you in the future.
There are a number of instances when we may collect your personal information, such as when you log in and when you make purchases. We may collect your personal information directly from you or when you deal with us in person, by telephone, letter, email or view our website. If you choose not to provide us with your personal information, we may not be able to deal with you or provide you with the information you may require.
Sometimes we add to your personal information with data we have collected from and about you from external sources, such as email, letter or phone correspondence with you – this is so we can personalise and improve our services to you. Sometimes we may need to verify the accuracy of the information you have given us and we may need to contact you in such instances.
The information we collect may include your name, business name and business details (if any), address, delivery address, phone number, email address, payment details and any details about you personally or personal preferences. You will be able to select an alias name for you to be known by within the Fully Sic Bags website. Some of these details are mandatory, while others are optional. If you do not provide us with the mandatory details we may not be able to assist you with your query or order, or there may be delays to assisting you.
In some instances you may chose to provide us with the details of another person or business, such as when you want to send some Fully Sic Bags to a friend as a gift and you provide us their postal address. Where you provide personal information to us about another person, you agree that you are authorised to provide that information, and that you have already informed that person who we are, how we use and disclose their information, and that they can gain access to that information.
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes it was collected, or for a related purpose such as:
Our third party providers include those that may assist us with delivery, payment, research, security, professional advisory, marketing services or technology services. Where we engage third party providers to perform services for us, those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
Other than the above, we will not disclose your personal information without your consent, unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Every now and then Fully Sic Bags may send you material such as questionnaires, promotional material or marketing material. Our questionnaires are aimed to gauge your feedback on our services to you and to see what you think about our products. Our promotional material may be offering you a special deal because it's your birthday! While our marketing material may be advising you of a great new Fully Sic Bag range we have just launched.
Please contact us on the details below if you do not want to receive any of this information.
A feature on the Fully Sic Bags website is the ability to share your stories and experiences with the rest of the Fully Sic Bags community. The comments you submit will be visible by anyone who accesses the Fully Sic Bags website. If you submit a story or a discussion point, a Fully Sic Bags representative will review your comments before they are submitted on line. The Fully Sic Bags representative may alter your comments or may chose not to upload your comments onto the website. When you leave a comment, you will be known by the alias you created for yourself when you initially logged onto the Fully Sic Bags website. You will also have to agree to the specific terms and conditions of this feature before you can submit your comment. It is your responsibility to make sure that your comment does not impeach on your own or someone else privacy.
Fully Sic Bags has a Facebook page (www.facebook.com/FullySicBags) and a Twitter account (@fullysicbags). Fully Sic Bags may provide our own comments, links, suggestions and feedback on these sites. If Fully Sic Bags uploads any comments provided by you on these sites (i.e. any comments that you have already been provided to us via the "Share Your Story" facility, Discussion Board on the Fully Sic Website, or via prior agreement), Fully Sic Bags will remove any personal information within these comments so that you or other people are not identifiable within the comments. While Fully Sic Bags will endeavour to keep your privacy safe within our Facebook page and Twitter account due to any activity conducted by us, Facebook and Twitter are not owned or managed by Fully Sic Bags and we are therefore not responsible for information on, or the privacy practices of, these businesses.
Fully Sic Bags are not responsible for information on, or the privacy practices of, these other websites, business or stores.
Your personal information may be transferred to a database or server hosted outside Australia, in which case, we and our third party service providers will comply with the transborder data flow privacy standards under the Act, for example, by taking reasonable steps to protect the information being held, used or disclosed by the recipient inconsistently with the National Privacy Principles. Please let us know if you have any objections to such transfers.
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While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
We take all reasonable steps to ensure that the information we hold about you is accurate, complete and up to date. It is your responsibility to advise us if any of your personal details have changed. We take all reasonable steps to ensure that your information is stored securely. We only allow specific Fully Sic Bags staff to access your information.
Our website use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
If you would like to access your personal information, please provided your request in writing to the below postal address and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.
If you are concerned with the way your personal information has been handled, please feel free to contact us at the details below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.
The Privacy Officer - Fully Sic Bags
LPO Box 313, Seaford, VIC, 3198
Telephone: +61 407 536 726
PP FSB Version 1.0 Oct 2011